Shipping
&Delivery

We pack your stuff with extra care and get it to you just as fast as we can. Need to return...we make that easy too!

Shipping

SHIPPING METHODS
All orders are shipped within 1-3 business days of placing an order, if the product is in stock.. The date you receive your order will depend on the shipping method used.

FREE SHIPPING OFFER
PetFancy is offering FREE STANDARD ECONOMY SHIPPING on all online orders over $150, after applied discounts and before taxes. The cost for shipping will automatically be deducted at checkout for all eligible orders.

The following shipping methods are currently available:

Shipping destinations within the contiguous U.S.

Merchandise Total 3 - 7 business days
Up to $149.99 $5
$150 and up FREE!


Shipping to Alaska & Hawaii

Merchandise Total 7-15 business days
Up to $50.00 $14.95
$50.01 - $100 $24.95
$100.01 - $200 $34.95
$200.01 - $300 $44.95
$300.01 and up $54.95


Shipping destinations within Canada

Once the item leaves our warehouse, the Shipping Method you choose on the Checkout page determines how quickly your shipped item delivers to your doorstep. You can choose a different Shipping Method for each item on your order.

Shipping costs are calculated and displayed before you complete your order.

International Shipping

We ship Internationally through our partners at comGateway (Outside US & Canada)

How It Works:
  • 1. Shop PetFancy.com and add items to your shopping bag.
  • 2. Look for the Global Checkout button



  • 3. Complete your Checkout through Global Checkout

Global Checkout FAQs | comGateway Website



IMPORTANT!
- Orders are shipped via USPS or FedEx at the best rate possible. Some orders may also ship FedEx SmartPost. If you have special delivery instructions, please contact us before placing an order.
- Shipping and billing addresses must be valid U.S. & Canada addresses. Shipping is available to A.P.O./F.P.O. and P.O. boxes.
- Your billing address must exactly match the location where your credit card bill is sent.
- For orders that contain multiple items, you may receive each item separately, on different dates.
- Canada Shipping: Customer is responsible for GST, VAT and/or all applicable taxes & fees.
- Some orders may take up to 10 business days to deliver. We are not responsible for carrier delays.

Overnight or 2nd, 3rd Day Express Delivery
- We do our best to provide you with accurate shipping and delivery times on all our products. Please note that these times are estimates only. Shipping and delivery estimates are not a guarantee.

TRACKING YOUR ORDER
Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received. This email will contain your order number. You will need that along with your email address to track your order.

You can track your order online or by calling 1.855.738.3262, toll-free.